Refund Policy

RETURNS, REFUNDS, & CANCELLATION POLICY

This returns, refunds & cancellation policy ("Return Policy") governs the manner in which THYME _________________ ("We", "Us", "Our") processes cancellation requests, returns, replacements, refunds, and related customer service requests made by you ("You", "Your", "Consumer") in relation to products purchased through the website https://worldofthyme.com/  and mobile application (hereinafter collectively referred to as the "Site"). This Return Policy is effective from ________ and applies to all purchases made through the Site and forms an integral part of the terms of use governing the access and use of the Site.

By purchasing products through the Site, You acknowledge that You have read, understood, and agreed to be bound by this Return Policy.

We are committed to delivering a seamless shopping experience and standing behind the quality of Our products. 

Cancellation

Cancellation Before Shipment

Should You wish to cancel Your confirmed order, subject to it not being shipped, You may contact Our customer care through the contact details provided on the Site. Upon acceptance of the cancellation request subject to the request meeting Our internal criteria, the order shall be cancelled, and the applicable refund shall be initiated within three (3) business days from the date of acceptance of the cancellation request or such other applicable timelines[HSL1] .

Cancellation After Shipment

Should You wish to cancel Your confirmed order post-shipment but prior to delivery at Your requested location, You may contact customer care through the contact details provided on the Site. Such cancellation requests shall be subject to successful return of the product to Us and verification of the product's packaging and condition. Upon verification and acceptance of the returned product, the applicable refund shall be initiated within three (3) business days or such other applicable timelines.

Returns

We may accept returns under the following circumstances:

a.        manufacturing defects; or

b.       incorrect products delivered.

Any request for return must be raised within seven (7) days from the date of delivery through the customer support channels specified on the Site in the manner as provided herein, along with sharing all the necessary data points.

Manufacturing Defects

In the unfortunate event where Your product arrives damaged, or You identify a manufacturing defect after delivery, please contact Our customer care team at the coordinates mentioned on the Site. We are committed to resolving any such bona fide issues at the earliest possible. In this regard, We would like to share that once You have shared the issue with Us, subject to receipt of complete and accurate information, has been reviewed by Us, subject to Our internal quality checks, We may take the following actions, which include:

a.            approving and initiating the return and replacement of the defective product; and/or

b.           arranging for a refund of the said defective product upon submission of the said product with Us.

All manufacturing defects are to be reported within the applicable warranty period and successfully verified by Us to be eligible for 100% replacement of the defective product in line with Our policies.

Refunds

The Consumer shall be required to provide a copy of the original invoice when submitting any request to customer care. Where a product is being returned, the Consumer shall ensure that such product complies with the requirements set out in this Return Policy and is returned in an intact condition, with all packaging materials remaining undamaged and unused.

General

We reserve the right to inspect and verify any product and supporting information submitted in connection with a return, replacement or refund request. We reserve the right to reject any return, replacement, or refund request that does not satisfy the requirements of this Return Policy, including where the order is incomplete or incorrect. Products damaged due to misuse, improper handling, negligence, unauthorized modification, or normal wear and tear are not eligible for return, replacement, or refund. We reserve the right to amend, modify, or update this Return Policy at any time.